Support Center

MHz Choice FAQ

Last Updated: Sep 17, 2017 10:33AM EST

Frequently Asked Questions


About MHz Choice
How to Watch

Managing Your Account
About MHz Networks
Troubleshooting
Miscellaneous
Contact Us



About MHz Choice
What is MHz Choice?
What do I need to get MHz Choice?
How much does an MHz Choice subscription cost?
Is MHz Choice available on traditional over-the-air broadcast, cable or satellite TV?
What programs are available on MHz Choice?
How does the free trial work?

How often is MHz Choice programming updated?
After a program premieres, how long is it available to watch?
Why did you create MHz Choice?
Where can I find your program ratings guide?
Are your programs available on DVD?


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How to Watch
How can I watch MHz Choice?
Can I watch on my mobile device?
Where can I download the iOS app?
Where can I download the Android app?
Can I watch on Amazon Prime or Amazon Fire TV?

Can I watch on Apple TV?
Can I watch on Chromecast?

Can I watch on my Smart TV?‚Äč
Can I download videos and watch offline later?
How can I watch the MHz Choice videos I've purchased?
Do I need a cable or satellite TV subscription to get MHz Choice?


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Managing Your Account
How do I manage my account settings?
How do I cancel or pause my subscription?
What does "pause subscription" mean?

How do I resume my subscription?
How can I update my credit card?
Can I pay with a personal check?
If I cancel my subscription before my 30-day trial expires, can I still access MHz Choice for the remainder of the trial?
Can I purchase an annual subscription?
How many devices can I connect to MHz Choice at one time?
How do I get a refund?
Do you offer gift subscriptions?

How do I contact tech or billing support for my Amazon Channels account?

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About MHz Networks
What's the difference between MHz Worldview and MHz Choice?
Can I watch MHz Worldview with an MHz Choice subscription?

Does MHz Worldview broadcast MHz Choice programs?
Is the MHz Worldview free live web stream still available?



Troubleshooting
What is the minimum internet connection speed recommended for smooth video playback?
I didn't receive my email confirmation. What do I do?
I’m having trouble with the Roku app. What do I do?

I’m having trouble watching on my web browser. What do I do?


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Miscellaneous
Why is there a "BUY" button on some of the series?
What's the difference between subscribing to MHz Choice and purchasing a program from MHz Choice?

If I’m traveling internationally, can I watch MHz Choice while I’m out of the U.S. and Canada?
Is MHz Choice available in Canada?
Is MHz Choice available outside of the U.S.?

Can I watch MHz Choice anytime I want?
Why do you require a credit card for the free trial?
I see “Powered by VHX” on the new site. What does that mean?
Is your website secure? How can I verify this?
Can I turn off the subtitles?
Where can I find MHz Choice on social media?

Does MHz Choice publish a blog?
How do I request a program?
How do I sign up for the MHz Choice email newsletter?



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Contact Us
How can I contact you?

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About MHz Choice

What is MHz Choice?
MHz Choice is a subscription-based video streaming service from MHz Networks. MHz Choice programming features new and exclusive international mysteries, dramas, and comedies, along with some of our tremendously popular mysteries from our sizable catalog - all presented unedited and with English subtitles. 

What do I need to get MHz Choice?
All you need are these three things:
1) An internet connection
2) An MHz Choice subscription (click here to subscribe)
3) A supported device to watch on. Click here for a list of supported devices. 


How much does an MHz Choice subscription cost?
After your free 30-day trial, your credit card will be charged $7.99/month until which time you decide to cancel your subscription.

Is MHz Choice be available on traditional over-the-air broadcast, cable or satellite TV?
No, the only way to get MHz Choice is through an MHz Choice subscription.

What programs are available on MHz Choice?
Click here to browse programs currently available.

How does the free trial work?*
New users to MHz Choice are offered a free 30-day trial period during which they are granted unlimited access to our vast library of international mysteries, dramas and comedies. After the conclusion of the free 30-day trial, you will be billed $7.99/month unless you choose to cancel your subscription. Should you choose to cancel your subscription before the end of your free 30-day trial your cancellation will be effective immediately but you still have access to MHz Choice content until the conclusion of your free trial. There is no commitment or contract and you can cancel at any time without penalty. 
*Please note: MHz Choice on Amazon Channels (Prime) offers a 7-day free trial. Click here for more information on MHz Choice on Amazon.


How often is MHz Choice programming updated?
New programs and episodes premiere on MHz Choice on Tuesdays.

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After a program premieres, how long is it available to watch?
Updated 11/24/15: We have decided to temporarily remove the expiration dates on all series and episodes, giving you more time to enjoy Spiral 5, A French Village and our other new releases. 

Why did you create MHz Choice?
While MHz Networks can been seen on public television, we are not affiliated with PBS nor do we receive any public funding. However, the same advertising restrictions apply to us that apply to PBS, so MHz Networks cannot rely on advertising as a revenue stream. While we have a robust business selling our programs on DVD and digitally, that still does not cover our expenses. The 30 plus public television stations throughout the U.S. who carry MHz Networks do not share in the cost of the programming. The fee they pay to carry MHz programming only partially covers transmission and satellite uplink time. Our content is expensive to acquire, but that’s just the beginning of our expenses. We often have to have the scripts translated, but once that is done we still spend hours massaging our product to offer you the best viewing experience we can produce. The market in the U.S. for foreign language filmed entertainment represents a tiny fraction of the overall entertainment market, and our programming is a niche product that appeals to a small fraction of the American TV audience. Thus, we need an additional steady revenue stream to be able to keep acquiring new releases and keep building our loyal and discerning audience. Our very success as a company is incumbent upon making MHz Choice the success we know it will be.

Where can I find your program ratings guide?
You can find the MHz Choice Program Ratings Guide here.

Are your programs available on DVD?
Yes. You can access the MHz DVD Shop here.

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How to Watch

How can I watch MHz Choice?
Amazon Channels - as part of an Amazon Prime Membership and add-on subscription
Android App - Android phones & tablets. 
Apple TV Watch on 4th generation Apple TVs or stream to your TV via AirPlay.
Chromecast – cast to your TV from your Chromecast compatible desktop, laptop or mobile device. 
Roku Streaming Players Watch on your TV with Roku! (Roku 1, 2, 3, 4, Roku Streaming Stick, Roku TV)
iOS App – iPhone, iPad. 

Web & Mobile Browsers (Desktops, Laptops, Mac or PC, iOS and Android)

Can I watch on my mobile device?
Yes! You can watch on your iPhone or iPad with our iOS app and on Android phones and tablets with our Android app.

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Where can I download the iOS app?
Download on the Apple App Store here.
 

Where can I download the Android app?
Down load on the Google Play Store here.


Can I watch on Amazon Prime or Amazon Fire TV?
You can watch on Amazon Channels as part of an Amazon Prime Membership and add-on subscription. Click here for more information.


Can I watch on on Apple TV?
Watch on 4th generation Apple TVs using the MHz Choice Apple TV app or stream to your TV via AirPlay.
How to Watch on Apple TV

More info. on Apple TV and AirPlay here:

Use AirPlay to wirelessly stream content from your iPhone, iPad, or iPod touch
Use AirPlay to see your Mac screen (desktop or laptop) on an HDTV


Can I watch on on Chromecast?
Yes! You can easily stream MHz Choice from our mobile apps to watch on a big screen. 
How to watch on Chromecast


How can I watch on my Smart TV?
You can watch on Amazon Channels as part of an Amazon Prime Membership and add-on subscription. Click here for more information.

Can I download videos and watch offline later?
Yes! On the iOS app and the Android app you can download videos to your device to watch at a later time. Click here for instructions on offline viewing.


How can I watch the MHz Choice videos I've purchased?
Please click here for more information on how to watch the videos you've purchased.

Do I need a cable or satellite TV subscription to get MHz Choice?
Nope! 

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Managing Your Account
How do I manage my account settings?
Information on managing your account can be found here


How do I cancel or pause my subscription?
Information on canceling or pausing your subscription can be found here 


What does "pause subscription" mean?
You can pause your subscription for 1, 2 or 3 month periods. Once your "pause" expires, your subscription will automatically resume. Don't worry, you can choose to resume your subscription at an earlier time if you change your mind later. Information on canceling or pausing your subscription can be found here 


How do I resume my subscription?
Information on resuming your subscription can be found here 

How can I update my credit card?
Information on updating your credit card can be found here

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Can I pay with a personal check?
We do not accept personal checks as form of payment. We accept Visa, MasterCard, American Express. For more information, please send an email here: support+mhzchoice@vhx.tv.

If I cancel my subscription before my 30-day trial expires, can I still access MHz Choice for the remainder of the trial?
Yes. Should you choose to cancel your subscription before the end of your free 30-day trial your cancellation will be effective immediately but you still have access to MHz Choice content until the conclusion of your free trial.


Can I purchase an annual subscription?

MHz Choice will continue to be billed as a recurring monthly charge. Annual subscriptions will not be available. We regularly review this and will post updates as we have them.

How many devices can I connect to MHz Choice at one time?
You can have up to 3 simultaneous sessions logged into your MHz Choice account. If you attempt to exceed the maximum connections allowed, you will be asked to log out of one of your other sessions. Please note that all sessions will need access to the subscription holder's email account to verify the account.

How do I get a refund?
Please contact our billing support team here.


Do you offer gift subscriptions?
Yes! Please click this link here for more information.


How do I contact tech or billing support for my Amazon Channels account?
Any and all questions to related to your Amazon Channels account are handled directly by Amazon. Please click here for a list of Amazon Help options.

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About MHz Networks
What's the difference between MHz Worldview and MHz Choice?
Please review this article here for more information on the similarities and differences between MHz Worldview and MHz Choice.


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Can I watch MHz Worldview with an MHz Choice subscription?
No. Our broadcast channel MHz Worldview is not included in an MHz Choice subscription.

Does MHz Worldview broadcast MHz Choice programs?
A very small selection of MHz Choice programming will be in rotation on MHz Worldview, our broadcast channel. These will consist mostly of those shows for which we do not have streaming rights and several other older shows and sneak-peek first episodes of new programs available on MHz Choice. What will not be on MHz Worldview is Detective Montalbano. MHz Choice will be the sole streaming source for this series.

Is the MHz Worldview free live web stream still be available?
No. The MHz Worldview live free web and Roku stream was discontinued October 31, 2015.

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Troubleshooting
What is the minimum internet connection speed recommended for smooth video playback?
For smooth video playback, we recommend a download speed of at least 10 Mbps (megabits per second). If your connection speed is 5 Mbps or less, you are more likely to encounter buffering. Additionally, the number of devices connected to your Wi-fi network or router will have an effect on your overall connection speed. To test the quality and speed of your connection,  please click here.
 

I didn't receive my email confirmation. What do I do?

  1. Please add 'support+mhzchoice@vhx.tv' to your contact list to ensure messages from VHX do not end up in your spam folder.
  2. Please check your junk and spam folders for messages from support+mhzchoice@vhx.tv.
  3. Check with your ISP (internet service provider) to see if they are blocking email addresses with the “.tv.” extension.
  4. If you are still not receiving the confirmation email, Please reach out to our tech support team here.
     

I’m having trouble with the Roku app. What do I do?
Please review this article here.

I’m having trouble watching on my web browser. What do I do?
Please review this article here.


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Miscellaneous

Why is there a "BUY" button on some of the series?

We've added the ability for subscribers to "own" and download a program. What does that mean? If you are an MHz Choice subscriber, you can only stream a program. But if you purchase a program (in addition to your monthly subscription), you can then also download the program and save the digital file as a personal asset. Much like you would buy and own a DVD. 
Click here for additional information on purchasing MHz Choice videos.


What's the difference between subscribing to MHz Choice and purchasing a program from MHz Choice?
Click here for additional information on purchasing MHz Choice videos.

If I’m traveling internationally, can I watch MHz Choice while I’m out of the U.S. and Canada? 

No, MHz Choice is available within the U.S and Canada only. 

Is MHz Choice available in Canada? 
Yes! MHz Choice is available within the U.S and Canada only. 


Is MHz Choice available outside of the U.S.? 
MHz Choice is available within the U.S and Canada only. 

Can I watch MHz Choice anytime I want?
Think of MHz Choice as an online library of our programs. You can watch any title that's currently available whenever you want as much as you want. MHz Choice is not emulating a live broadcast TV model.

Why do you require a credit card for the free trial?
The credit card information is required for us to verify your identity and to set up an account for you. This helps us prevent unauthorized use of the system. We also use this to verify your age as some of the content on MHz Choice may be inappropriate for younger audiences.

I see “Powered by VHX” on the new site. What does that mean?
You may see “Powered by VHX” in different locations on our new site and apps. VHX is our new video distribution partner based out of Brooklyn, NY. The new version of MHz Choice is powered by their awesome new technology.

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Is your website secure? How can I verify this?
Absolutely! Our credit card processor has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1, the most stringent level of certification available. We enforce HTTPS for all sensitive data, including our public website, the checkout experience, and the user account pages. If you have additional questions, please contact our billing support team here.


Can I turn off the subtitles?
We are contractually prohibited from exhibiting our series without subtitles, with removable subtitles or with subtitles other than English subtitles. Our contracts only convey the English-language rights and without the subtitles, it’s no longer in English. This is requested frequently but it is not possible.


Where can I find MHz Choice on social media?
MHz Choice Facebook page
MHz Choice Twitter page
MHz Choice Instagram page


Does MHz Choice publish a blog?
Yes! Please click here to read the MHz Choice blog featuring program announcements, interviews, feature articles and more!

How do I request a program?
Please click here to make a program request.


How do I sign up for MHz Choice email newsletter?
Please click here to sign up for our newsletter updates.


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Contact Us

How can I contact you?
To contact us, please click here.


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Contact Us

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    Monday - Friday, 8am - 6pm (EST)

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