Support Center

Troubleshooting the Roku Channel

Last Updated: Sep 21, 2017 01:48PM EST
START HERE:
If you are experiencing problems with the MHz Choice Roku Channel, please perform the following troubleshooting steps to resolve the issue:

1) Unplug and restart your Roku device
2) Remove & reinstall the MHz Choice Roku channel (Click here for instructions)




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Issue #1: Buffering Issues / Odd Behavior on on Roku Channel
Issue #2: Roku channel says I "need to subscribe"

Issue #3: Roku Error: 'HDCP Unauthorized Content Disabled'


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Issue #1: Buffering Issues / Odd Behavior on Roku Channel


1) Restart your Roku device
-- unplug your Roku device so the the power is completely off
-- wait 1 minute
-- plug the device back in and login to MHz Choice

This sometimes helps refresh the channel. If that does not improve performance, please remove the MHz Choice channel from your Roku device completely and then re-install the channel.

2) Reboot your internet modem


3) Check the speed of your internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. Follow these steps to test the speed of your connection:

STEP 1:
Please go to this website: http://www.speedtest.net/

STEP 2: 
Click "BEGIN TEST"

The speed utility will test your upload and download speed and will deliver results in Mbps (megabits per second).


Additional Network Tips
Are you using a wireless connection to your Roku device?
Walls, ceilings, and floors can limit the strength of the signal reaching your devices wireless adapter. Additionally, too many wireless devices on the same network or frequency can affect signal strength.

-- Minimize the distance between your Roku device and your router.

-- You may also try changing the channel/frequency that your router and adapter use to communicate. Contact the manufacturer for assistance with changing the settings. 

-- Reduce potential wireless interference by turning off microwave oven or cordless phones. 



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Issue #2: I am an MHz Choice subscriber but the Roku channel says I "need to subscribe"

Cause: Expired Activation
If you are an existing MHz Choice subscriber but the MHz Choice Roku channel is prompting you to "Subscribe to MHz Choice," most likely the activation on your Roku device has expired. The "activation" process links your Roku device to your MHz Choice account. All you need to do is re-activate your Roku device. Follow these steps here to re-activate your Roku device.

Cause: Expired Subscription
In some cases, your subscription may have expired. To check the status of your subscription, please click here to sign in to your account and review the status of your subscription.

Cause: Roku Software Out-of-Date
In some cases, your Roku software may be out-of-date. To update your Roku software, please perform a SYSTEM UPDATE on your Roku device.

To perform a system update on your Roku:
1) Go to the Home screen by clicking on the Home button on your remote.
2) Select Settings.
3) Select System.
4) Select System Update.
5) Select Check Now.


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How to Remove and Reinstall Roku Channel
If the MHz Choice Roku channel is not performing properly, we often recommend removing and reinstalling the MHz Choice Roku channel to resolve the issues. Here's how:

STEP 1: Remove MHz Choice Roku Channel
To remove a channel from your Roku device:
1) Navigate to the home screen
2) Highlight the channel you wish to remove but do not press ENTER
3) With the channel highlighted, press the asterisk icon(*) on your Roku remote
4) on screen, select “Remove channel”

STEP 2: Re-Add MHz Choice Roku Channel
1) On your Roku device, navigate to the Roku home screen, select SEARCH and enter “mhz choice” into the search box. The MHz Choice Channel will appear in the results on the right part of the screen.

2) Select MHz Choice, and then select ADD CHANNEL. Your Roku device will then add MHz Choice to your home screen.

3) To open the MHz Choice Channel, press the HOME button on your Roku remote control and scroll through your channel list to find the MHz Choice icon. Select the icon to launch the Channel.


STEP 3: Activate Your Roku Device
You are now ready to proceed to Roku activation process outlined here.



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Still need help?
If none of the above resolves the issue, please direct your question to our tech support team here: Contact Support Form
. Please add 'support+mhzchoice@vhx.tv' to your contact list to ensure messages from tech support do not end up in your spam folder.​




 

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    Monday - Friday, 8am - 6pm (EST)

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