Support Center

DVD Shop / Orders FAQ

Last Updated: Jun 06, 2017 07:03AM EST
Do you sell DVDs to addresses outside of the U.S.?
Due to a variety of reasons, MHz Networks no longer sells or ships any merchandise to areas outside of the U.S. Customers outside of the U.S. wishing to purchase MHz Choice DVDs can do so at Amazon.com here.

Are your DVDs compatible with U.S. DVD players?
Yes. All of our DVDs are Region 1 NTSC For Use In U.S. DVD Players.


What are your shipping policies?
We offer Free Shipping via FedEx within the U.S. for orders of $75 or more. There is an $8.00 shipping fee within the U.S for orders less than $75. Additional shipping fees will apply to orders using expedited services. Virginia residents will incur a 5% sales tax on their order. Orders placed M-F usually ship within 24 hours. Sat/Sun orders usually ship next business day. Orders placed on U.S. bank holidays usually ship next business day.


How do I create an account?
Please go to this link here to create a new account.


I've previously ordered MHz DVDs but my login and password aren't working. 
As of April 1, 2017, your previous login and password will not work. Please go to this link here to create a new account.


How do I reset my password on my MHz Choice DVD store account?
1) Make sure you are logged out of your MHz Choice DVD store account.
2) Go to this link here: https://shopmhz.com/account/login
3) Click "Forgot Your Password?"
4) Enter your email address and we'll send you a link to reset your password.



What is your return / refund policy?
 
Unopened DVDs
Unopened, non-damaged DVDs can be returned for a refund by mailing the DVDs back to our returns department at this address:

MHz Networks
ATTN: DVD Returns
8101A Lee Highway
Falls Church, VA 22042


Once we receive the unopened DVDs, we will issue a refund for the cost of the DVD less original shipping. The customer is responsible for shipping costs incurred for returns.
Damaged DVDs
Damaged or defective DVDs can be returned for a full refund. Please use this email form here to contact us about returning damaged or defective DVDs.


Got a question about the MHz Choice DVD shop?
Please use this email form here for any questions related to the MHz Choice DVD shop. 



 

Contact Us

  • Email Us
  • Customer Support Hours:
    Monday - Friday, 8am - 6pm (EST)

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