Support Center

Troubleshooting Chromecast

Last Updated: Sep 21, 2017 01:47PM EST
If you experience difficulty streaming MHz Choice to your Chromecast device, please review these troubleshooting tips to improve performance:

1) Make sure your mobile device or computer and your Chromecast are on the same wifi network.

2) Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. You can test the speed of your connection at this site here.

3) Unplug Chromecast and plug it back in.

4) Restart the mobile device or computer that you are casting from.

5) Restart the television that you are casting to.

6) Restart your wireless router or modem.

7) Remove and reinstall the MHz Choice mobile app that you are casting from (iOS or Android)

Still need help?
If none of the above resolves the issue, please direct your question to our tech support team here: Contact Support Form
. Please add 'support+mhzchoice@vhx.tv' to your contact list to ensure messages from tech support do not end up in your spam folder.‚Äč


 

Contact Us

  • Email Us
  • Customer Support Hours:
    Monday - Friday, 8am - 6pm (EST)

    Advertisement
dd92a85649b67366e0f5f25f23b584fe@mhzchoice.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete