Support Center

Troubleshooting iOS App

Last Updated: Jul 20, 2018 10:07AM EST
If you are experiencing:
  • excessive video buffering, stuttering video
  • video not playing
  • audio sync issues
  • no sound
  • repeatedly asked to sign in to website
  • offline videos disappear
  • other odd app behavior

Try these basic troubleshooting tips as a first step and see if your iOS experience improves:

1) Restart your iOS device

2) Make sure you have the latest version of the MHz Choice iOS app installed (download here)

3) Make sure you have the latest iOS installed

4) Delete and reinstall the MHz Choice iOS app from your iOS device

5) Restart your internet WiFi modem

6) If you're using an Apple TV and AirPlay, restart your Apple TV.

Still need help?
If none of the above resolves the issue, please direct your question to our tech support team here: Contact Support Form. Please add '' to your contact list to ensure messages from tech support do not end up in your spam folder.‚Äč


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