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Troubleshooting Amazon Fire TV

Last Updated: Dec 04, 2017 05:53PM EST
Please Note: These tips pertain the the MHz Choice Fire TV app only. For assistance with MHz Choice on Amazon Prime, click here.

If you are experiencing:
  • excessive video buffering, stuttering video
  • video not playing
  • audio sync issues
  • no sound
  • error message on screen
  • other odd app behavior

Try these basic troubleshooting tips as a first step and see if your Fire TV experience improves:

1) Restart your Fire TV device

Delete and reinstall the MHz Choice Amazon Fire TV app

3) Unplug your Fire TV device, leave it off for 30 seconds, plug it back in to reset it

4) Make sure your Fire TV device is connected to the internet

5) Restart your internet WiFi modem

Still need help?
If none of the above resolves the issue, please direct your question to our tech support team here: Contact Support Form
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