Support Center

Troubleshooting Amazon Fire TV

Last Updated: May 13, 2017 02:13PM EST
If you are experiencing:
  • excessive video buffering, stuttering video
  • video not playing
  • audio sync issues
  • no sound
  • error message on screen
  • other odd app behavior

Try these basic troubleshooting tips as a first step and see if your Fire TV experience improves:

1) Restart your Fire TV device

2) 
Delete and reinstall the MHz Choice Amazon Fire TV app

3) Unplug your Fire TV device, leave it off for 30 seconds, plug it back in to reset it

4) Make sure your Fire TV device is connected to the internet

5) Restart your internet WiFi modem


 

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