Support Center

Troubleshooting

  • Device Limit Reached Error

    Locked out / Device Limit Reached Error This error message typically indicates that our system registered mor...

    May 13, 2017 01:46PM EST
  • Roku Error: HDCP Unauthorized Content Disabled

    Some Roku users have reported this error message: "HDCP unauthorized. content disabled" This is a known issue...

    Feb 09, 2017 05:24PM EST
  • Selecting Alternate Video Streams

    To select a lower bit rate for video playback on your web browser, hover your mouse over the video player and ...

    Nov 08, 2016 12:25PM EST
  • Troubleshooting Amazon Fire TV

    If you are experiencing: excessive video buffering, stuttering video video not playing audio sync issue...

    May 13, 2017 02:13PM EST
  • Troubleshooting Android App

    If you are experiencing: excessive video buffering, stuttering video video not playing audio sync iss...

    Feb 09, 2017 05:01PM EST
  • Troubleshooting Chromecast

    If you experience difficulty streaming MHz Choice to your Chromecast device, please review these troubleshooti...

    Jul 05, 2017 08:14AM EST
  • Troubleshooting iOS App

    If you are experiencing: excessive video buffering, stuttering video video not playing audio sync issu...

    Apr 17, 2017 04:27PM EST
  • Troubleshooting the Roku Channel

    START HERE: If you are experiencing problems with the MHz Choice Roku Channel, please perform the following tr...

    Jul 20, 2017 06:54AM EST
  • Troubleshooting Web Browser Issues

    If you are experiencing: excessive video buffering, stuttering video video not playing ("error in loading...

    May 04, 2017 05:12AM EST

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